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How To Write Your Cancellation Policy

Many therapists working in private practice struggle to set and explain clear cancellation terms.

Our difficulties with deciding when to be flexible, how to remind clients or how to follow up after a late cancellation lead to unnecessary rupture and unfortunately in many instances, losing clients. Having clarity about our policies and practising how to deliver them can alleviate some of this stress so we can concentrate on doing our best work in session.

When defining our private practice policies, it is important to consider:

    1. Our own needs
    2. The needs of our clients 
    3. The needs of the therapeutic relationship

By considering these three perspectives, I believe that we can make the process of beginning therapy easier for potential clients and address our own professional self care needs.

Clarity | Congruence | Confidence

Signing up to this FREE course takes you through hypothetical scenarios and examples from myself and other therapists to give you tips on what to include and what to avoid.

We start with ethical guidelines, and finish by giving you the customisable wording of the Cancellation Policy section of the Therapy Contract provided by Private Practice Paperwork. This wording has been reviewed, assessed and edited by lawyers and you are welcome to adapt it to suit your practice needs.

Now with added section on updating cancellation policies due to Covid-19.

Who Leads the Programme?​

I am an integrative psychotherapist based at 127 Harley St, London with regular visits to Paris where I work from a lovely courtyard office in the 15th arrondissement. I have also been working online via secure video conferencing for the last 10 years and love having this variety and flexibility in my work.

I am passionate about Professional Self Care in private practice and support other therapists through courses, online communities and providing customisable paperwork templates.

My courses are clear, concise, consider ethical and legal guidelines and include my own experience. I provide examples wherever appropriate and invite participants to join online communities for feedback and collaboration.

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